Return Policy

🔄 Return Policy

At RamierShop, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

✅ Returns

• You may return most items within 14 days of delivery.

• Items must be unused, in original packaging, and in the same condition as received.

• Proof of purchase (order confirmation or invoice) is required.

💳 Refunds

• Once your return is received and inspected, we will notify you.

• Approved refunds will be issued to your original payment method within 5–10 business days.

• Shipping fees are non-refundable (unless the return is due to our error or a defective product).

🔁 Exchanges

• We only replace items if they are defective or damaged.

• If you need to exchange it for the same item, please contact us first.

🚚 Return Shipping

• Customers are responsible for return shipping costs, unless the product is defective or incorrect.

• For your safety, we recommend using a trackable shipping service.

📩 Contact Us

For any return or exchange request, please contact us:
📧 contact@ramiershop.com
📞 +33 7 45 71 86 46
📍 66 Rue Claude Monet, 27620 Giverny, France